A concierge that routes by need, not just ZIP.
The concierge greets the caller, confirms the service they're calling about, learns whether it's an install, a repair or a tune-up, captures the equipment and symptom in the caller's own words, confirms the ZIP code digit by digit, and hands off warmly to a matched local provider—typically inside ninety seconds of conversation.
Live demo. You'll speak with Skyler, our HVAC concierge. No provider will be dispatched.
From the first hello to a warmer handoff.
Skyler moves through a focused conversation, captures structured intent and routes only after the customer's need is understood.
The call should fit before it transfers.
ZIP-only routing sends a ductless install to a furnace shop.
The concierge captures the job before it routes—so the buyer gets a call they can close.
Every call carries its extracted intent, consent capture and routing decision as a record.
Calls are answered by a virtual assistant that identifies itself as such when asked. Callers can ask to be removed at any time. Consent is captured and stored with the call record. See the TCPA Consent Disclosure.
Answers, validated.
What does the Validated Voice Concierge do?+
The concierge answers an inbound call, confirms the routed service, learns what the caller needs, captures structured intent and uses the Validated Knowledge Base to identify a matched provider for a warm handoff.
Does the concierge diagnose equipment or provide a quote?+
No. The concierge acknowledges the caller's description without diagnosing the equipment and never provides a service quote.
How does need-based routing decide where a call goes?+
Routing matches the caller's service category, equipment, job type, urgency and ZIP against current buyer coverage in the Validated Knowledge Base.
What does a buyer receive at handoff?+
The buyer receives a live transfer with the call's extracted intent, including the job type, equipment, problem description, urgency, replacement signal, caller name and confirmed ZIP.
Build your next performance channel.
Validated Home Services supports validated Pay Per Call and first-party form programs for national multi-location operators, PE-backed platforms, multi-brand roll-ups and franchise systems across the United States.
Your next connection. Validated.